Terms & Conditions

Terms of Service

This policy outlines the VanishedVPN terms and conditions of usage. By signing up with and/or utilising any VanishedVPN service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.

Definition of the Service that you are buying

‘The Service’ that we provide is a Virtual Private Network (VPN) which is made available for your use on a ‘subscription’ basis (either monthly or Annual). During the time that you continue your subscription, you will have access to our VPN servers , which enable you to create a private, secure tunnel from your device to protect your privacy, and improve your security while online. As part of the service that you purchase, we also provide setup guides, and a basic level of technical support to assist you with the configuration of your device.

The ‘service’ does not include a guarantee of access to any 3rd party sites or services. With the exception of www.vanishedvpn.com.au , all other sites and services on the internet are not within our control and are not part of the Service that we provide.

Service availability

Actual service coverage, speeds, locations and quality may vary. We will attempt to make the Services available at all times except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control, including, but not limited to, emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, and poor signal strength. You acknowledge that, under such circumstances, the Services may be interrupted, limited, or curtailed. We are not responsible for loss of data, nor for messages or pages lost, not delivered, delayed or misdirected, due to interruptions caused by performance issues with the Services. We may impose usage or service limits, suspend Services, or block certain kinds of usage in our sole discretion to protect users of the Services. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

Service Delivery

The Services will be activated within 6 hours of receipt to us of notification of successful payment. Your billing cycle begins on the date that we have received payment from you.

Reasonable Use Policy

VanishedVPN desires all members reasonably use its service. To that end, any customer who puts unreasonable demands upon the service may be curtailed in order to ensure the best possible service for all members.If a member appears to be unable to maintain a reasonable use of the service, or engages in any Prohibited Activities provided for below, VanishedVPN may cancel, suspend or decline to renew service for that member without notice. A termination fee may also be assessed. It is within VanishedVPN’s sole discretion to determine what comprises unreasonable use.

Individual VanishedVPN Accounts:

VanishedVPN accounts are not dedicated connections and are subject to timing out the connection. VanishedVPN accounts are for single user, individual use only. An individual account covers simultaneous connection of no more than 3 devices at any one time. Any more than 3 simultaneous connections is prohibited. Any non-individual use, or any use that is indistinguishable from non-individual use, is prohibited. For example, the following uses are prohibited under this section: Sharing a login between people Simultaneous logins from multiple IP addresses

Prohibited Activities:

VanishedVPN prohibits the use of any of its services in any of the following ways:

  • Spamming (e-mail, Usenet, message boards, etc.)
  • Copyright, trademark, and patent infringement.
  • Defamatory or abusive language that advocates bigotry, religious, racial or ethnic hatred.
  • Publishing or sharing materials that are unlawfully pornographic or indecent
  • IP Spoofing
  • Illegal or unauthorized access to other computers or networks
  • Distribution of Internet viruses, worms or other destructive activities
  • Export control violations
  • All other illegal activities

VanishedVPN does not accept liability for user misusing the Service by engaging in any activities listed above, or any other illegal activities. By signing up for the VanishedVPN Services, users accept personal liability for any legal action which may occur as a result of them misusing our Services.

Copyright Infringement and Illegal Content

VanishedVPN prohibits the use of any of its services to publish or share illegal content. VanishedVPN takes copyright and other intellectual property rights very seriously, and we encourage you to do the same. You are responsible for determining the legal status of any intellectual property you use or copy through any VanishedVPN service. VanishedVPN cannot and does not review the information flowing through its services. You agree to not transfer copyrighted works through the service without the express permission of the copyright holder.

VanishedVPN will terminate in appropriate circumstances subscribers who are repeat infringers of either unlawfully copyrighted material or otherwise illegal content. See the VanishedVPN Copyright Policy for information on how VanishedVPN handles notices of copyright infringement. The VanishedVPN Copyright Policy is incorporated by reference.

Privacy

See the VanishedVPN Privacy Policy for information on how VanishedVPN secures your personal data

Indemnify and Hold Harmless:

You are responsible for all actions that occur regarding your account. As a condition of service, you agree to indemnify and hold harmless VanishedVPN, its officers, employees, agents, shareholders and partners for any cause of action out of your account with use or your use of the service.

Free Trial

From time to time, we may offer trials of VanishedVPN services for a specified period of time without requiring a payment (a “Free Trial”). We reserve the right, in our absolute discretion, to determine your eligibility for a Free Trial, and to withdraw or to modify a Free Trial at any time without prior notice and with no liability.

For a Free Trial, we’ll require you to provide your payment details in order to start the Free Trial. At the end of the Free Trial, we will automatically start to charge you for the subscribed VanishedVPN service on a recurring basis depending on your subscription type. By providing your payment details in conjunction with the Free Trial, you agree to this charge. If you decide that you do not want to become a paying user of the VanishedVPN service, prior to the end of the Free Trial period you must terminate the service using our online Control Panel located at www.vanishedvpn.com.au

Refund Policy & Cancellations:

We are not required to provide a refund if you change your mind.

Monthly subscription plans: Account holders on monthly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a monthly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next month’s billing cycle if you do not wish to be billed for that month. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com.au/my-account), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of monthly subscription plans.

Yearly subscription plans: Account holders on yearly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a yearly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next year’s billing cycle if you do not wish to be billed for that year. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com.au/my-account), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of yearly subscription plans.

If an account holder is terminated for violation of the terms of the Agreement herein, the termination will be treated as if the account holder had initiated the cancellation, effective on the date that the account holder was terminated.

If we are unable to provide a certain channel or service we will not offer any credit or refund during the duration of down time. We will always work to the best of our abilities to get the service or channel back up and running ASAP.

We will offer you technical support (as described above) to help you configure the VPN. If you are unable to get the Service working on any device (meaning that you have not been able to connect to any of our VPN servers) , we will provide a refund.

No refunds will be considered for accounts deleted for violation of our Terms of Service.

Termination of Service:

VanishedVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.

VanishedVPN community

By accepting these terms and conditions, you consent for us to add you to our email distribution list. This will enable you to receive regular hints & tips about what you can do with your VPN. If you do not want to receive these emails, there is an ‘unsubscribe’ button on the footer of each email. Simply click that, and you will be taken to the unsubscribe screen.

Billing

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel. You can upgrade your service, downgrade your service, or cancel your service by using our online Control Panel located at:

https://vanishedvpn.com.au/my-account

All accounts are renewed automatically until a cancellation request is received.

Cancellation

Your VanishedVPN service can only be cancelled, by the required times specified above, by logging into your account at:

https://vanishedvpn.com.au/my-account

Service cancellations must be entered prior to the end of the current service period in order for them to take effect before the service’s next renewal. Cancellations will take effect immediately.

Policy Changes:

VanishedVPN reserves the right to revise, supplement or rescind any of our policies or terms of service at any time, without prior notice. It is the member’s sole responsibility to remain informed of our current Terms of Service including all other named policies included by reference therein.

Acceptance of Terms:

By logging in to any VanishedVPN service, you agree to the VanishedVPN PTY LTD Terms of Service including all other policies incorporated by reference.

Availability of 3rd party content

VanishedVPN are not responsible for the availability of content on 3rd party sites.

Subscriptions

Unless otherwise specified, all of the VanishedVPN subscriptions are perpetual, self renewing for the term specified, and are payable in advance. By purchasing the subscription, you have agree that the subscription will automatically renew, and you will be charged the amount of the subscription at each renewal until you cancel the subscription. For example, if you choose to purchase a monthly subscription at a charge of $8.99, you will initially be charged $8.99 at the date that you sign up, and will then be charged $8.99 each month until you cancel the subscription.